Our company complies with Irish laws and regulations and operates legally. It is important to us that all our actions are lawful, as our reputation and credibility are our top priorities. For this reason, we have implemented special conditions regarding the return of goods.
If the goods meet all quality criteria and requirements specified in the documents and certificates, they cannot be returned or exchanged.
However, we always strive to find a solution that suits each customer. If necessary, we will do our best to exchange the goods or offer you an appropriate alternative product.
To exchange items, you can fill out the appropriate form on our website. You will need to provide all the required information about the product in as much detail as possible.
You must provide your full name, phone number, and email address to receive information about the return process. It is also mandatory to include the order number and the date the order was placed. In specific fields, please indicate the name and type of goods, as well as the quantity. Then, choose the reason for the return from the provided list. It is also necessary to specify whether the goods have been unpacked or not. Below this field, you will find a space to describe the issue in detail. This description will help our managers understand why the goods are not suitable for you and speed up the decision-making process regarding a possible exchange.
After confirming all the provided information, it will be submitted for review. Our managers make every effort to process customer requests as quickly as possible. To respond, they may contact you by email or phone.